Frequently Asked Questions
We don't get many questions because there is so much information on our pages. But we have had a few enquiries over the years and since most websites have an FAQ page, we figured we'd put one together too. If you have a question that's not answered here, please contact us and we'll get back to you pronto.
How do I adjust the harness?
Your Child Harness or Child-to-Adult Safety Harness will last you for years. See How to Adjust the Harness to lengthen the straps so the harness fits over growing bodies.
How soon can I get my harness?
We try very hard to make and ship your order within 2 weeks of receiving your payment. How quickly you receive your harness depends on the shipping option you selected.
What if it's a rush order?
Rush orders always bump regular orders and get made and shipped first. If you have a deadline, we'll make sure we meet it.
How long is the lead on the harness?
5 feet 8 inches. But the lead can be any length you like. Some people ask for a 4 foot lead (uncommon), most ask for a 7 foot lead, many people order a longer spare lead e.g. they will have my standard 5 foot 8 inch lead and a spare 9 foot lead (or 15 foot lead) to use at the park or the beach.
Do you deal with Medicaid?
Not directly. If Medicaid is paying for your harness, you pay us with your own money then you get reimbursed by Medicaid.
The Medicaid billing code for our Child-to-Adult Safety Harness is "E1399, Durable Medical Equipment, Miscellaneous".
I have no money but I need this for my child. How can I get my costs covered?
Try any or all of the following;
- Medicaid. If you have Medicaid for your child, ask your doctor to write a "prescription" for the harness. Then contact your insurance company to see if they will cover the cost of the harness. In some cases you will need a written estimate from us first, so complete the order form and tell us it's an estimate for an insurance company. If your insurance company will reimburse you, order the harness, use your own funds to pay for it, then once you have the harness, submit your claim to the insurance company for reimbursement. The HCPCS code for my harnesses is "E1399, Durable Medical Equipment, Miscellaneous".
- Case Worker. If your child has a case worker, ask if they will buy the harness for you. We deal with over 90 Community Organizations and all of them have purchased harnesses on behalf of the family.
- School. If your child is a flight risk at school, ask if the school will buy the harness to keep your child safe while under their care. We have over 75 schools as customers who buy harnesses to keep their students safe.