Frequently Asked Questions
I don't get many questions because I have so much information on my pages. But I have had a few enquiries over the years and since most websites have an FAQ page, I figured I'd put one together too. If you have a question that's not answered here, please contact me. Elaine
How soon can I get my harness?
I try very hard to make and ship your order within 24 hours of receiving your payment. How quickly you receive your harness depends on the shipping option you selected.
What if it's a rush order?
Rush orders always bump regular orders and get made and shipped first. If you have a deadline, I'll make sure we meet it.
How long is the lead on the harness?
5 feet 8 inches. But the lead can be any length you like. Some people ask for a 4 foot lead (uncommon), most ask for a 7 foot lead, many people order a longer spare lead e.g. they will have my standard 5 foot 8 inch lead and a spare 9 foot lead (or 15 foot lead) to use at the park or the beach.
Do you deal with Medicaid?
Not directly. If Medicaid is paying for your harness, you pay me with your own money then you get reimbursed by Medicaid.
I have no money but I need this for my child. How can I get my costs covered?
Try any or all of the following;
- Medicaid. If you have Medicaid for your child, ask your doctor to write a "prescription" for the harness. Then contact your insurance company to see if they will cover the cost of the harness. In some cases you will need a written estimate from me first, so complete my order form and tell me it's an estimate for an insurance company. If your insurance company will reimburse you, order the harness, use your own funds to pay me, then once you have the harness, submit your claim to the insurance company for reimbursement.
- Case Worker. If your child has a case worker, ask if they will buy the harness for you. I deal with over 70 Community Organizations and all of them have purchased harnesses on behalf of the family.
- School. If your child is a flight risk at school, ask if the school will buy the harness to keep your child safe while under their care. I have over 60 schools as customers who buy harnesses to keep their students safe.
